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Etiqa extends COVID-19 relief to annual travel insurance and private car customers

Home / News / Etiqa extends COVID-19 relief to annual travel insurance and private car customers
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Singapore, 11 May 2020 – Amid lifestyle disruptions caused by the COVID-19 situation and local circuit breaker measures, Etiqa is extending goodwill relief to eligible annual travel and private car insurance customers.

Customers holding or who have held annual travel insurance policies that expire between 1 March to 31 December 2020 will automatically receive a 6-month policy extension, to help cover the opportunity cost of being unable to travel due to COVID-19. This lengthens each eligible policy coverage period to 18 months in total instead of 12 months, at no additional cost, providing coverage for travel plans beyond this period of the global crisis. Eligible plans include Tiq Travel Insurance and ePROTECT travel.

Whereas existing private car insurance customers will receive $36 in Etiqa dollars (Etiqa$) per plan, credited directly into their personal e-wallets in their TiqConnect accounts by the end of this month. Valid till the end of 2021, these goodwill credits can be used to offset their private car premiums upon renewal. If otherwise unspent, the credits may also be used to purchase other products, such as two months of the recently enhanced ePROTECT safety, a personal accident insurance plan from S$18 a month which comes with complimentary coverage against COVID-19 for a limited time.

“Presently, most travel plans have been indefinitely postponed and commuting in private cars has reduced significantly. At Etiqa, we have always been driven passionately with our customers’ best interests at heart. By introducing these new relief measures and benefits, eligible customers can now enjoy more mileage and extended protection with us,” said Mr Sue Chi Kong, CEO of Etiqa Insurance Singapore.

He added, “Protecting our customers’ lifestyles and creating value for them is at the core of everything we do. We hope that these provisions will bolster the impact of the pandemic and bring positivity to our customers during these uncertain times.”

This gesture is just one among the many ways Etiqa is supporting its customers in this challenging time, in addition to the various support and relief offers the insurer has provided. Visit www.etiqa.com.sg for more information.

About TiqConnect

TiqConnect is a one-stop customer portal providing Etiqa customers ease and convenience to access and manage their policy information, purchase and renew policies, submit claims, among other self-help services. For more information, please visit www.etiqa.com.sg/about-tiqconnect/faq-tiqconnectewallet/

For questions about your policy, please call or WhatsApp text message +65 6887 8777 or email customer.service@etiqa.com.sg.

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  1. I consent to Etiqa and its related, its agents, authorised service providers and marketing partners collecting, using, disclosing, and/or processing my personal data, in order to contact me about products and services marketed by Etiqa or its partners as well as benefits, promotions and rewards, via the modes mentioned or selected, and using my contact particulars which Etiqa may have in its records from time to time (including where applicable my Singapore telephone number(s));
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I expressly authorise and consent to Etiqa, its officers and employees at their sole discretion, to disclose any and all information relating to me, including my personal particulars, my transactions and dealings and my policies of insurance with Etiqa, to any of the following persons, whether in Singapore or elsewhere:

  1. Etiqa’s related corporations or affiliates;
  2. Any of Etiqa’s contractors or third party service providers;
  3. Any regulatory, supervisory or other authority, court of law, tribunal or person, in any jurisdiction, where such disclosure is required by law, regulation, judgement or order of court or order of any tribunal or as a matter of practice;
  4. Any actual or potential assignee(s) or transferee(s) of any rights and obligations of Etiqa under or relating to my policy or policies for any purpose connected with the proposed assignment or transfer; and
  5. Any credit bureau, insurer or representative, for such purpose(s) that Etiqa in its reasonable opinion considers appropriate including but not limited to the purpose(s) of underwriting, customer servicing, investigation of Etiqa’s representatives and monitoring undesirable sales practices.

Eligibility Conditions

  1. The Insured, also known as the Applicant / Proposer, must be a Singapore citizen, Permanent Resident of Singapore or foreigner with a valid Work Pass, Student Pass, Dependant’s Pass or Long-Term Visit Pass.
  2. The Applicant/Proposer must be at least 18 years of age.
  3. For more information, please view our Policy Wording

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Our Assurance Manager will reach out to you within 2 working days to assist you further.