Leadership Team
Etiqa Singapore
Etiqa Singapore is helmed by an experienced team of leaders who puts your financial security first.
The Board of Directors has the overall responsibility for maintaining the long-term success of the company. This includes ensuring a strong executive leadership, relevance and effectiveness in the governance and achieving the highest standards of business integrity, ethics and professionalism.
Fauziah Hisham
Non-Independent Non-Executive Director
Puan Fauziah was appointed as a Non-Independent Non-Executive Director and Chairman of Etiqa Insurance Pte. Ltd. on 1 March 2024.
She is a Fellow Member of The Chartered Governance Institute, United Kingdom and Qualified Risk Director, Institute of Enterprise Risk Practitioners, Malaysia.
Puan Fauziah has over 30 years of banking experience having served in senior management positions in J.P. Morgan Chase Bank, Standard Chartered Bank and Australia & New Zealand Banking Group in Malaysia including serving as the Chief Executive Officer of J.P. Morgan Chase Bank Berhad. She served as the Chairman of the board of J.P. Morgan Chase Bank Berhad, post her retirement in January 2015 prior to joining the Malayan Banking Berhad Board in May 2018.
Within the Maybank Group, Puan Fauziah also sits on the board of Maybank Ageas Holdings Berhad, Etiqa International Holdings Sdn Bhd and Maybank Philippines Inc. Her board responsibilities include being Chairman of the Credit Review Committee in Malayan Banking Berhad, Chairman of Maybank Philippines Inc and Chairman of the Nomination and Remuneration Committee of Maybank Ageas Holdings Berhad.
Puan Fauziah is also on the board of directors of Agensi Kaunseling & Pengurusan Kredit (AKPK), a body set up by Bank Negara Malaysia in 2006 with the objective of providing financial education and advisory, debt counselling and debt management for households and SMEs.
Kamaludin Ahmad
Non-Independent Non-Executive Director
En. Kamal was appointed as Non-Independent Non-Executive Director of Etiqa Insurance Pte. Ltd. on 26 November 2013.
He holds a B. Sc (Hons) Actuarial Science from the University of Kent, England.
En Kamal has more than 30 years of financial services industry experience with large Malaysian corporations and a multinational company. He started his career in 1990 with six years of regulatory and risk management experience with Securities Commission Malaysia and Bank Negara Malaysia. Thereafter he joined several corporations including an investment bank and a multinational insurance company between 1996 and 2012. He was the Chief Executive Officer of Etiqa Insurance Berhad from 2012 to 2014, and has been the Chief Executive Officer of Maybank Ageas Holdings Bhd, the holding company of Etiqa Insurance Pte Ltd since 2013.
Within the Maybank Group, En Kamal also sits on the board of Etiqa General Insurance (Cambodia). He is also currently the Chairman of Etiqa Digital Solutions Sdn Bhd and the President Commissioner of PT Asuransi Etiqa Internasional Indonesia.
Francis Tan
Independent Non-Executive Director
Mr Francis was appointed as an Independent Non-Executive Director of Etiqa Insurance Pte. Ltd. on 27 December 2022. He is also a member of the Investment Oversight Committee and Audit Committee of the Board of Etiqa Insurance Pte. Ltd.
He has a Master of Business Administration from Schulich School of Business, York University, Canada and recently completed his Master of Technology in Intelligent Systems, Institute of Systems Science from National University of Singapore.
Mr Francis has more than 20 years of IT experience and has consulted for and provided strategic IT leadership to several life and general insurance companies. His began his career in biomedical research at the Ontario Cancer Institute, Princess Marget Hospital in Canada in 1995 to 1997. Thereafter he held IT related positions in several companies in Canada before moving back to Asia. He joined Great Eastern Life Assurance Co Ltd in 2005 to 2009, AXA Life Insurance Singapore Pte Ltd from 2009 to 2010 as the Head of IT and Project Management Office. He then joined Kelly Services (Singapore) Pte Ltd as Senior Director and Regional Head of IT (Asia Pacific) in 2011 to 2013, after which he was the Vice President and Regional Chief Information Officer, Asia Pacific Zone of Chubb Pacific Underwriting Management Services Pte Ltd. He was then in several positions involving providing information technology consultancy and advisory before he ventured into the mental healthcare section in 2018.
Mr Francis is currently a Director of Weezard Pte Ltd and the Managing Director of Neubio Medial Pte Ltd.
Filip Coremans
Non-Independent Non-Executive Director
Mr Coremans was appointed as a Non-Independent Non-Executive Director of Etiqa Insurance Pte. Ltd. on 28 September 2023. He is the Chairman of the Investment Oversight Committee and also serves as a member of the Risk Management Committee of Etiqa Insurance Pte. Ltd.
Mr Coremans holds a Master of Business Administration Degree in International Business Finance, a Master’s degree in Actuarial Sciences and a Bachelor Degree in Applied Economics, all from Catholic University of Leuven, Belgium.
He has been active in the Insurance industry for 30 years, his entire professional career. He joined ING Insurance Belgium in 1990 where he became Deputy Director overseeing the Save- and Investment product lines both in Insurance and banking. In 1998, he was appointed as Corporate Controller in KBC Insurance Belgium and joined Ageas by the end of 2002.
At Ageas, Mr Coremans held various senior management positions in the Asian entities. He has been Executive Director and CFO of operations in Malaysia until 2007, was the CFO of IDBI Federal Life insurance company (current: Ageas Federal Life Insurance Co Ltd) in India until 2009 and was then appointed Regional CFO/CRO of Ageas Asia overseeing the finance, investment, risk, and actuarial domains for Asia region. He served as Non-Executive Director on the various Boards of operations in Belgium, Portugal, Turkey, China, India, Hong Kong, Malaysia and Thailand.
With effect from 1July 2014, Mr Coremans joined Ageas Group Executive Committee as Chief Risk Officer and executive director of ageas SA NV, with responsibility for Compliance, Legal, Risk, Human Resources, IT and Office Support. As of June 2019, he took up the role of Chief Development Officer with responsibility for Human Resources, Business Development and Technology development. As of November 2020, he was appointed Managing Director of Asia.
Furthermore, he serves as director on the board of Ageas Insurance International NV (Belgium). As Non-Executive Director, he currently serves on the boards of Ageas Federal Life Insurance Co Ltd (India), Royal Sundaram General Insurance Co Ltd (India), Taiping Life Insurance Company Limited (China), Muang Thai Life Assurances PCL (Thailand) and Muang Thai Holdings Co Ltd (Thailand).
Loo Pauy Liean
Independent Non-Executive Director
Ms Loo was appointed as an Independent Non-Executive Director of Etiqa Insurance Pte. Ltd. on 16 October 2023. She is the Chairman of the Audit Committee of the Board and also serves as a member of Risk Management Committee of Etiqa Insurance Pte. Ltd.
Ms Loo has about 30 years of working experience in the financial sector, holding various leadership positions with experience in actuarial, product development, internal audit, risk management, compliance and human resource.
Ms Loo was previously Head of Internal Audit of AIA Singapore Pte Ltd, and subsequently Chief Risk Officer of AIA Singapore Pte, Ltd, as well as Compliance Controller of Aviva Limited. Ms Loo was also previously with the Monetary Authority of Singapore (MAS) for about 12 years in various capacities, her last appointment being Director, Insurance Department. During her stint with MAS, she had participated at various committees and workgroups of the International Association of Insurance Supervisors. She holds a Master of Science in Financial Management from University of London and Bachelor of Science in Actuarial Science from London School of Economics and Political Science.
Hitesh Shah
Independent Non-Executive Director
Mr Shah was appointed as an Independent Non-Executive Director of Etiqa Insurance Pte. Ltd. on 1 September 2024. He is the Chairman of the Risk Management Committee and also serves as a member of the Audit Committee of the Board of Etiqa Insurance Pte. Ltd.
Mr Shah brings over 30 years of experience in the financial services industry, with leadership roles at Manulife, Aviva, Prudential, Deloitte, AXA Australia, and National Mutual New Zealand. His expertise spans actuarial science, product development, customer experience, strategy, and marketing.
In recent years, Mr Shah has also served as an advisor to various start-up companies, providing strategic guidance to help them scale and succeed.
Mr Shah currently holds several non-executive board positions, including:
– Vice President, Singapore Actuarial Society
– Member Non-Executive Director, Institute and Faculty of Actuaries Board (UK)
– Independent Non-Executive Director, SCOR Reinsurance Asia Pacific Pte Ltd
He is a Fellow of Institute of Actuaries (UK) and Singapore Actuarial Society. He is a Senior Accredited Director under Singapore Institute of Directors.
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Ong Eng Siew Raymond
Chief Executive Officer
Raymond brings to Etiqa a demonstrated track record of strategic leadership with more than 27 years’ experience in the financial services and insurance industry, having held a broad range of senior management roles during his career, with experience in actuarial, product development, risk management, and strategic finance. A qualified actuary, he started his career with the Monetary Authority of Singapore and holds a Bachelor of Science in Actuarial Mathematics and Statistics (1st Class Honours) from the Heriot-Watt University, Edinburgh, UK.
Raymond has participated in several workgroups at the industry level, including being a member of the Risk Management Working Group of the Institute of Banking and Finance, supporting the MAS-LIA Insurance Culture and Conduct Committee, and being on the Green Finance Working Group of the MAS Financial Centre Advisory Panel.
Chen Thong Wah
Chief Product Officer
Chen Thong Wah leads the Product and ILP Funds Solutions, Product Delivery and Life Pricing at Etiqa Singapore. As Chief Product Officer, Thong Wah brings with him more than 15 years of experience in product development, implementation, pricing and valuation. He spent the early phase of his career as an actuary in Life pricing and valuations and shifted to Product Development since 2017. He currently holds a Bachelor of Business (Actuarial Studies) degree from Nanyang Technological University, Singapore and is a Fellow at the Institute & Faculty of Actuaries, United Kingdom.
Claudia Soh
Chief Financial Officer
With more than 20 years in the financial services and insurance industry, Claudia’s professional experience spans across finance, strategic planning, risk management, M&A, investor relations and auditing. Prior to joining the private sector, Claudia spent 5 years at the Monetary Authority of Singapore, focusing on the supervision of financial institutions. Claudia is an accountant by training and holds a Bachelor of Accountancy (1st Class Honours) from the Nanyang Technological University.
Collin Sta Maria
Human Capital Director
Collin is responsible for the overall development and implementation of human capital strategies across the organisation to support business growth. He is one of the pioneers of Etiqa Singapore and prior to that, he served as the Head of Talent Acquisition for Etiqa Insurance & Takaful, Malaysia. Collin holds a Bachelor’s Degree in Computer Science from the Coventry University of UK.
Dennis Liu
Chief Digital & Transformation Officer
With more than 20 years of experience under his belt, particularly in the areas of information technology and insurance, Dennis leads the information technology and business transformation initiatives of Etiqa Singapore. His responsibilities also include spearheading and growing the online business to mould Etiqa into the leading online insurer. Prior to his appointment, Dennis has held several management roles with key insurers within the region. He earned his MBA from East China Normal University and holds a Bachelor degree of Architectural Engineering from Chongqing University.
Goh Jio Young
Head, GI Business
Jio Young is responsible for the product pricing of the general insurance business of Etiqa Group, including Etiqa Singapore. He has close to 20 years of experience in reserving, pricing, modelling and portfolio management in both general and life insurance. Jio Young is a Fellow of the Casualty Actuarial Society and a Fellow of the Society of Actuaries. He also holds a Bachelor degree of Business from the Nanyang Technological University.
Jess Tan
Chief Distribution Officer
Jess is responsible for shaping the strategic direction of Partnerships Distribution at Etiqa Singapore, leveraging over 20 years of experience in the financial services industry. In her capacity, Jess nurtures Etiqa’s robust partner relationships within the Bancassurance, Independent Financial Advisory, and Advisory channels. The Distribution Alliance team is also under her care and she plays a pivotal role in talent development. Jess holds an MBA in Business Administration from the University of Roehampton, London.
Shirley Tan
Chief Marketing Officer
Shirley oversees the organisation’s branding, corporate communications, marketing and product management. She is responsible to drive the development and execution of the marketing and product strategy for Etiqa to reach its business objectives. She brings a wealth of experience and in-depth knowledge in life and health insurance, holding positions in product development, marketing, customer experience and operations. Shirley holds a Master of Science in Applied Gerontology from the Nanyang Technological University and a Bachelor of Arts in Psychology and Statistics from the National University of Singapore.
Waylon Tan Wei Lan
Chief Customer Officer
Wei Lan leads the management of general and life insurance operations, claims management and customer care. He also oversees business transformation and drives excellence in customer experience. With more than 20 years of experience in the life and general insurance industry, he has accrued professional experiences in the management of life insurance operations, customer experience and innovation, as well as the marketing and distribution of general insurance business. Wei Lan is The Fellow, Life Management Institute (USA). He holds a Bachelor of Science in Microbiology (Honours) from the University of Leeds, UK and a Master of Business Administration from the Singapore Management University.
Wong Wai Keong
Head, Agency, Broking & Bancassurance GI
Wai Keong looks after the agency, broking and bancassurance GI channel growth for the General Insurance business of Etiqa Singapore. With more than 20 years of industry experience, he has been with Etiqa Singapore since 2010. Prior to joining Etiqa, Wai Keong was in GIA handling the general insurance industry’s technical issues and a broker firm overseeing its in-house insurance needs. He is also a Senior Associate and Certified Insurance Professional with the Australian and New Zealand Institute of Insurance and Finance. Wai Keong holds a Master of Business Administration from University of Cumbria (UK).
Yap Chee Keong
Chief Risk Officer
Chee Keong has over 20 years of experience in the life insurance industry and has worked in various local and regional roles in Singapore, Malaysia and Taiwan. During his career, he has worked in different functions covering actuarial, finance, strategic planning and business development.
He is a Fellow of the Institute and Faculty of Actuaries (UK). He holds a First Class Honours in Civil Engineering from University College London (UK), Master with Distinction in Actuarial Science from Heriot-Watt University (UK), Master of Business Administration (MBA) from Manchester Business School (UK) and completed Chartered Financial Analyst (CFA) exams.
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