WICA Claims page – Platform Work Injury Compensation

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Work Injury Compensation Claim for your Platform Worker

We want to help you make your Work Injury Compensation Claim as simply and quickly as possible.

1

Required documents

  1. iReport to Ministry of Manpower
  2. Completed claim form (only if iReport is not required)
  3. Copy of NRIC
  4. Proof of employment
  5. Medical invoices and certificates
  6. Death Certificate (for fatal injury)
  7. Salary voucher for the past 90 calendar days from all platforms
  8. Inpatient discharge summary/medical reports/radiology reports, if any
  9. Incident report or witness statements, if any
  10. Traffic Police Report in the event of traffic accident
  11. Traffic Investigation Report in the event of traffic accident
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2

Make a claim

Submit your documents online. 

Important Notes:

Kindly note that Etiqa Insurance reserves the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.

All information and supporting documents may be subject to review by Etiqa Insurance and we shall reserve all rights to reject any claims, recover any and all amounts, or to impose additional charges if for any reason any claim is found to be fraudulent. Etiqa shall also reserve the right to pursue any actions at law or in equity that it deems appropriate in dealing with such fraudulent activity.

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Submit

Frequently Asked Questions

  1. For Fatal accidents
    1. Notify MOM as soon as possible
    2. Submit an iReport within 10 days of notification of accident
  2. For non-fatal accidents
    1. Submit an iReport within 10 days of notification of accident
    2. Platform Workers can claim compensation within one year of accident, or up to the limitation period of the Occupational Disease even if they no longer work for the Platform Operator.
 

Platform Workers should notify their Platform Operator as soon as possible after the accident, so that the Platform Operator can lodge an injury report (iReport) to MOM.

MOM will forward a copy of the incident report to the Platform Operator’s insurer.

A Platform Operator is one who:
  1. Provides either ride-hail or delivery service
  2. Exercises management control over one or more Platform Workers
  3. Can be an individual or an entity

The Work Injury Compensation Act (WICA) covers the Platform Workers under all Platform Operators.

Platform Workers can claim under WICA if they were injured during:

  1. Pick-up – Begins travelling to the pick-up or collection point until the Platform Worker leaves the pick-up or collection location, including returning to the vehicle, where applicable for delivery platform services.
  2. Delivery – Begins travelling to the drop-off or delivery location until the Platform Worker leaves the drop-off or delivery location, including returning to the vehicle, where applicable for delivery platform services.
  1. Record the accident date, time and location.
  2. Take photographs of the accident site/damaged vehicle(s), injuries sustained.
  3. Record the contact details of witnesses, if any.
  4. Retrieve supporting information from the platform app or website to show which work task you were performing at during the time of the accident.
  5. Seek medical help.
  6. Inform your Platform Operator of the work accident as soon as possible.
  7. Cooperate with your Platform Operator and their insurer to provide supporting documents, such as the original medical certificates, medical reports, medical bills, or photographs of the accident to facilitate WIC claim processing.

Platform Workers will be able to claim for the following:

a) Compensation for medical leave wages

No. of Outpatient leave

Entitlement

First 14 days

Full Average Daily Earnings

15th day up to 1 year from accident

2/3 Average Daily Earnings

 

No. of Hospitalisation leave

Entitlement

First 60 days

Full Average Daily Earnings

61st day up to 1 year from accident

2/3 Average Daily Earnings

Compensation for light duties will not apply to Platform Workers.

b) Compensation for medical expenses

Platform Operators will pay for the medical expenses related to the work accident up to a maximum limit of $45,000 or 1 year from the date of the accident, whichever comes first.

c) Compensation for permanent incapacity or death

 

Limits

 

Death

Minimum

S$76,000

Maximum

S$225,000

Permanent Incapacity

Minimum

S$97,000

Maximum

S$289,000