Maid Insurance Claim

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Make a Maid Insurance Claim

We want to help you make your Maid Insurance Claim as simply and quickly as possible.

1

Required documents

  1. In-patient discharge summary
  2. Copy of medical bills
  3. Work permit of domestic helper
  4. Salary voucher for the month of hospitalisation
  5. MOM levy statement for the month of hospitalisation

2

Make a claim

Submit your documents through Tiq by Etiqa App or TiqConnect.

If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at +65 6887 8777 or email to customer.service@etiqa.com.sg.

If your claim is successfully processed, the claim payment will be credited to your eWallet the next working day.  If you wish to encash your eWallet, you may visit TiqConnect’s encashment or via Tiq by Etiqa App.

Important Notes

We reserve the right to request for any medical report and to request for the original bills or certified true copies and to contact the public healthcare institutions directly if needed for validation of the bill authenticity.

All information and supporting documents may be subject to review by Etiqa Insurance and we shall reserve all rights to reject any claims, recover any and all amounts, or to impose additional charges if for any reason any claim is found to be fraudulent. Etiqa shall also reserve the right to pursue any actions at law or in equity that it deems appropriate in dealing with such fraudulent activity.

Submit

Frequently Asked Questions

If you have TiqConnect (online self-service) account, please log into TiqConnect to submit in your claims. Otherwise, you may register for an account (applicable only to policy owners). Access can be created immediately. If you need help accessing or setting up your TiqConnect account, you can refer to the Frequently Asked Questions or contact our Customer Care Officers via WhatsApp / Call at  +65 6887 8777 or email to customer.service@etiqa.com.sg.

You can claim for the pro-rated wages (including government levy on foreign domestic workers) for a period of up to 30 days. This is provided the hospitalisation claim is payable under the policy as well.

Yes, you can make a claim for transport expenses (air, sea or land travel) needed to send your maid’s body back to her home country in the event of her death subject to the limit stated in the policy contract. We will not pay under this section if the death of the Insured Person is caused directly or indirectly by the Insured and/or the Insured’s family members residing with the Insured.

Get in Touch With Us

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Customer Care Service

WhatsApp / Call: +65 6887 8777
Email: customer.service@etiqa.com.sg

Walk-in Services (By appointment only)
One Raffles Quay
#22-01 North Tower
Singapore 048583

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Claims Enquiries

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)