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Customer Care

WhatsApp Service

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

Customer Care Hotline

Tel: +65 6887 8777

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

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Customer Care Service

Office Location

Etiqa Insurance Singapore

Address
One Raffles Quay,
#22-01 North Tower,
Singapore 048583

Email
customer.service@etiqa.com.sg

Operating Hours
Monday to Friday
8.45am to 5.30pm
(Excluding Public Holidays)

Feedback & Complaints

Your Opinion Matters to Us

What you think really matters to us. If you have a feedback or complaint, please get in touch with us via email at customer.service@etiqa.com.sg or call us at +65 6887 8777 from 8.45am to 5.30pm, Monday to Friday (excluding Public Holiday). 

Upon receiving your feedback or complaint

  • Our Customer Care Officer will acknowledge within 2 business days.
  • Your feedback or complaint will be addressed as soon as possible within Etiqa and where necessary, with the relevant business partners.
  • If you have made a complaint to us, we will assign a complaint officer to handle your complaint and we will contact you within 7 business days from the date of your complaint if we require additional information.
  • We will update you within 15 business days of our last communication to you if your complaint takes longer to resolve.
  • We are committed to resolve your complaint within 30 business days after the date of receipt of your complaint.
  • If the outcome of your complaint is not handled to your satisfaction, you can write to our Chief Executive at CXFeedback.MT@etiqa.com.sg. We will respond to your appeal within 14 business days.

Claims Contacts

For claims matters

Email: lifeclaims@etiqa.com.sg (Life claims)
Email: travelclaims@etiqa.com.sg (Travel claims)
Email: motorclaims@etiqa.com.sg (Motor claims)
Email: nonmotor@etiqa.com.sg (Other classes of claims)