Policy Services
One stop self-help platform to submit your policy servicing requests
Policy Services Requests
Change of Payment Frequency
Free Look Cancellation
Appointment of New Secondary Life Insured
Withdrawal of Existing Secondary Life Insured
Change of Life Insured
Increase / Reduction in Sum Insured
Add / Remove Riders
Convert Policy to Paid Up
Policy Reinstatement
Maturity Instruction
Health Declaration Form
CRS Form A: Self-Certification Form for Individual
CRS Form B: Self-Certification Form for Entity
CRS Form C: Self-Certification Form for Controlling Person
Home Protection Scheme (HPS) Exemption Request Form
Trust Nomination (Form 1)
Revocation of Trust Nomination (Form 2)
Appointment or Revocation of Appointment of Trustee of Policy Moneys (Form 3)
Revocation of Revocable Nomination (Form 5)
Notice of Revocation of Revocable Nomination (Form 6)
Absolute Assignment
Change of Dividend Payment Option
Surrender / Partial Withdrawal
Autism Questionnaire
COVID-19 Questionnaire
Diabetes Mellitus Questionnaire
Gastro-Intestinal Disorders Questionnaire
General Health Questionnaire
Gynaecological Disorders Questionnaire
Hypertension / High Cholesterol Questionnaire
Mental Health Questionnaire
Thyroid Disorders Questionnaire
Tumour / Growth / Cyst Questionnaire
Business Reply Envelope
Alternatively, you can head over to our live chat.
Frequently Asked Questions
TiqConnect is a dedicated One Stop Portal where you will be able to
- View and update your personal details
- View and update your policies details
- Cancel your policies
- Make your claims
- Purchase new policies
- Renew your policies
- Refer a friend and earn rewards
- Visit Etiqa Rewards program, and enjoy using your points
Our online financial services are secure, safe and confidential.
For more information, refer to our Security Tips – https://www.etiqa.com.sg/online-security-tips/.
Yes you can. On the left hand panel, there is the “Buy Now” link. You can click on the link to view the available products and purchase from there.
Yes you can. You can submit the claim from your policy details. If your policies are not listed, you may click on “Claims” to submit your claim.
Yes. The more you refer, the more you earn. Click here for more details.
You can click on “Refer and Earn”, then key in your friend’s email. An email will automatically be sent to your friend with your referral code. Alternatively, you can provide the referral code (e.g. R123) to your friend. Click here for more details.
Promotion code is the discount code when a campaign is launched. E.g. our TEIF discount code is TEIF.
However, a referral code is to be used when you refer a friend to purchase an Etiqa product. Once the referral code is indicated, we will be able to track your referrals and reward you according to the campaigns indicated.
You will be auto-registered when you purchased an online product from us. Otherwise if you have an existing Policy with Etiqa, you may self-register for an account at our TiqConnect Login page – TiqConnect.
You may activate your account by logging in with your Singpass at TiqConnect or setting up your log in credentials here.
You may WhatsApp our Customer Care Officers at +65 6887 8777 to check if you have an account.
It could be that your record with us is not updated. Please approach our Customer Care Team to re-confirm the details. You can WhatsApp us at +65 8677 8780 or send an email to customer.service@etiqa.com.sg for assistance.
You can remove the account at www.etiqa.com.sg/about-tiqconnect/tiqconnect-withdrawal/.
This could be due to data differences in across our database. To ensure that all your data across our systems are updated with the latest information, please update your mobile number via TiqConnect or go to download (https://www.etiqa.com.sg/contact/form-downloads/) and submit the Personal Details Change Request form to update your latest personal details.
You can go to TiqConnect and click on “Forgot Password” to set a new password.
eWallet is your personal digital wallet on TiqConnect. Any claims or refund amount would be credited into this account for customers to encash easily via Direct Credit or PayNow into their bank account.
Encashable Credit:
You will receive encashable credit into your eWallet when you perform any claims reimbursements/ policy cancellation etc.
This amount can be used to offset for purchase or renewal of your policies.
Alternatively, you can encash the amount.
Non- Encashable Etiqa$:
You can convert your Etiqa Rewards Points to Etiqa$.
This amount can be used to offset for purchase or renewal of selected policies.
However, you will not be able to encash this amount.
You may login to TiqConnect to set up a Direct Credit Bank Transfer or use PayNow to encash your credits in your eWallet. Please note that you may only do so for the encashable credits stated in your eWallet.
You can login to any of your bank’s online portal and register for one. It can be registered under your mobile or NRIC.
The PayNow participarting banks include – Maybank, DBS Bank/POSB, Citibank, HSBC, OCBC Bank, Standard Chartered Bank, United Overseas Bank, Bank of China. You would be able to get detailed instructions on their respective website.
Etiqa$ is non-encashable. It can only be used to purchase new policies or renew your existing policy.
You can use it to purchase a new policy or use it to offset renewal premium for your existing policy.
When you buy or renew a selected Etiqa insurance product, your Etiqa$ will appear as a payment option in the payment page which you can use to offset premium payment.
You can use your Etiqa$ to offset premium for:
General Insurance
- ePROTECT safety
- ePROTECT personal mobility
- Private Car Insurance
- ePROTECT motorcycle
- Tiq Home Insurance
- ePROTECT maid
- Personal Cyber Insurance
- Tiq Travel Insurance
Life Insurance
- 3 Plus Critical Illness
- Cancer Insurance
- ePROTECT term life
Yes, we will send out your monthly eWallet statement if there is existing balance in your account.
Before the payment page, our system will check the eWallet balance. If you have a balance, we would display the balance by default to deduct from the account. If you have Etiqa$, the premium will be deducted from Etiqa$ first and then from the encashable amount.
Encashable Credits:
Your Encashable Credits do not expire. These are credits you received from claims reimbursements/ policy cancellation etc.
Non Encashable Credits (Etiqa$):
Your Non- Encashable Etiqa$ has an expiry. You may login to TiqConnect to view the expiry date.
Please come to our Customer Care office and our staff will be able to assist in the encashment. And we can arrange to disable the account as well.
We are moving towards digitalization and ease of reimbursements to the customers. Customers will be automatically registered for TiqConnect upon their online purchase. Our staff can assist in the encashment. And if you do not want the account, a request can be submitted after the withdrawal is done.
For elderly whom requires assistance, they can drop by our office for assistance.
Yes. You may ignore and leave the credits in the eWallet and utilize it later. However, do take note that the notification will be sent automatically to remind you of the balance. Also, there is an expiry date for the non-encashable credits (Etiqa$). Please log in to TiqConnect to check the expiry date.
Etiqa$ (non-encashable) will be credited back to your TiqConnect eWallet.
If you still cannot find an answer to your question, please WhatsApp our Customer Care Officer at +65 6887 8777.
Making Premium Payments
(Life Policies only)
Q1. What is eGIRO?
eGIRO stands for Electronic GIRO. It is a digital initiative that digitises the GIRO application process with an aim to significantly reduce the GIRO set-up turnaround time. This is a joint initiative by The Association of Banks in Singapore (ABS), and Participating Banks, with the support of the Monetary Authority of Singapore (MAS).
Q2. How does eGIRO work and how can it benefit me?
You will now be able to apply for eGIRO via our customer portal at https://www.etiqa.com.sg/LoginPortal/#/EnrolGIRO to set up eGIRO in minutes. All you need to do is specify your designated bank for the payment through eGIRO.
Q3. Who are the participating banks in eGIRO?
At launch, 8 participating banks will be taking part in eGIRO: Bank of China, DBS Bank/POSB, The Hong Kong and Shanghai Banking Corporation Limited, Industrial and Commercial Bank of China, Maybank, OCBC Bank, Standard Chartered Bank and UOB. The Association of Banks in Singapore is working to onboard more banks onto eGIRO.
Q4. How can I use eGIRO to pay my insurance premium to Etiqa?
For now, you can use eGIRO to pay only for recurring premiums due on your inforce life insurance policies with us.
Q5. Will eGIRO replace current paper GIRO?
No. eGIRO is currently not replacing paper GIRO.
Q6. Will my paper submissions or existing instructions be migrated to eGIRO?
No. Existing instructions or new setups by paper forms will not be migrated to eGIRO.
Q7. What are the measures in place to safeguard my data during eGIRO set up?
There are stringent security measures in place to safeguard your personal data that passes through eGIRO. Your data is encrypted. Only the bank and billing organisation that you have authorised to receive your data is able to decrypt the data to execute the transactions that you requested. The authentication and authorisation process are underpinned by banks’ 2FA and Transaction Signing.
Q8. How do I check my eGIRO application status?
The approval for eGIRO application is instant. Upon successful enrolment, you will see a confirmation from the bank that your application is successful. For failed enrolment, an error message will be shown online.
Q9. How can I amend an existing eGIRO submitted via online?
Currently, you will not be able to amend existing eGIRO instructions submitted via online. You may however wish to initiate a cancellation before resubmitting a new eGIRO set-up.
Q10. Can I use a joint bank account to set up the eGIRO application?
Yes you can provided that you are also a named joint account holder and you are using this account to pay for a policy whom you are (1) the policyholder or (2) the named payor of the policy.
Q11. Can I use someone’s bank account to set up the eGIRO application?
No, you cannot unless the named account holder is the name payor of the policy.
Q12. How can I terminate my eGIRO Payment arrangement?
You and/or your bank account holder can authorise the termination by completing the “Cancellation / Termination of GIRO Arrangement Form” and email us at customer.service@etiqa.com.sg. Alternatively, the bank account holder can terminate the arrangement directly with the bank.
Q13. When is the premium deduction dates?
Please refer to the table on the premium deduction dates. Should the first attempt to deduct the premiums from your GIRO account fails, we will make one further attempt. However, if both attempts are unsuccessful, the GIRO facility will be discontinued automatically.
| Premium Due Date | Scheduled Deduction Dates | |
| 1st Attempt | 2nd Attempt (if 1st attempt fails) | |
| 1st to 15th of current month | 10th (of current month) | 25th (of current month) |
| 16th to 31st of current month | 25th (of current month) | 10th (of following month) |
Q14. Can I still apply for GIRO if I do not want online?
We encourage you to use set up the eGIRO online as the approval is instant. However, if you still prefer not to do it online, you may download the Interbank GIRO application form via our website. Please send the original copy to us for processing. It will take between 14 to 60 days for the approval.
- Download and complete our Interbank GIRO Application Form
- Mail the original signed Interbank GIRO Application Form to:
- Download and complete our Credit Card Authorisation Form (SGD) or Credit Card Authorisation Form (USD)
- Email the signed Credit Card Authorisation Form to customer.service@etiqa.com.sg.
- Login to your Maybank or DBS/POSB ibanking
- Select Etiqa Insurance-Life (Maybank account holder) or Etiqa-Life Insurance (DBS/POSB account holder) as the billing organisation under the bill payment tab
- Input the Policy Number(s) under Reference
| Beneficiary: | Etiqa Insurance Pte. Ltd. |
| Beneficiary Bank: | Maybank Singapore Limited |
| Beneficiary Bank Account Number: | 04011519914 |
| Beneficiary Bank Address: | 2 Battery Road Maybank Tower Floor 01-01 Singapore 049907 |
| Beneficiary Bank SWIFT Code: | MBBESGS2 |
| Comments /Reference Field | Policy Number / Name of Policyholder/ Contact Number |
| Beneficiary: | Etiqa Insurance Pte. Ltd. |
| Beneficiary Bank: | Maybank Singapore Limited |
| Beneficiary Bank Account Number: | 64010087244 |
| Beneficiary Bank Address: | 2 Battery Road Maybank Tower Floor 01-01 Singapore 049907 |
| Beneficiary Bank SWIFT Code: | MBBESGS2 |
| Comments /Reference Field | Policy Number / Name of Policyholder/ Contact Number |
| Maybank Account : | 04011519914 |
If you still cannot find an answer to your question, please WhatsApp our Customer Care Consultants at +65 6887 8777.
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