Etiqa will collect Personal Data through the following ways:

• when you submit a proposal form or other forms relating to any of our products or services for yourself or a third party (e.g. spouse, children or parents);
• when you interact with our staff or representatives via calls, letters, emails etc.;
• when you use our online services e.g. Website*;
• when you request to be included in a mailing list for our promotions and other initiatives;
• when you provided additional Personal Data when requested by us;
• when you submit a job application (staff or representative);
• when we request for information or reference checks from third parties regarding your policy applications, claims or job applications, including but not limited to other insurers, hospitals, motor workshops, ex-employer and government authorities;

The above list is not an exhaustive list.

* We do not collect Personal Data at our website automatically unless you provide such information or during login with your account credentials.

Kindly note that when you provide any Personal Data relating to a third party (e.g. spouse, children, parents), including and not limited to beneficiaries or as a life assured, it is deemed that you have obtained the consent of the third party to provide their Personal Data to Etiqa for a specific purpose.

Etiqa collects, uses and discloses your Personal Data for the following purposes:

• processing your policy or employment application(s);
• attending to your queries and requests, including complaints and change of particulars;
• providing products and services to you, including promotions that may be of interest to you;
• administrative and business operations of Etiqa;
• preventing, detecting and investigating crime, including and not limited to fraud and money-laundering;
• assisting relevant authorities in law enforcement and investigations;
• conducting market research for the purpose of developing and improving our products and services;
• analysing and managing risks;
• complying with internal policies and procedures; and
• complying with any applicable rules, laws and regulations.

The above list is not an exhaustive list.

If you have consented to receiving marketing or promotional information at your Singapore registered telephone number(s) (including via voice calls, messages or faxes), we will provide you with information on our products and services as and when they become available.

Subject to the provisions of any applicable law, your Personal Data collected for the above purposes may be provided to the following:

• Etiqa Insurance’s holding company, Maybank;
• reinsurers and other third party service providers providing services to Etiqa, including and not limiting to telecommunications, information technology, processing, training, storage etc.;
• General Insurance Association Singapore;
• Financial Industry Disputes Resolution Centre Ltd;
• beneficiaries, administrators of your estate, appointed executors and their professional advisers as stated in your will(s);
• Etiqa’s appointed auditors and lawyers; and
• Monetary Authority of Singapore and other government agencies;

The above list is not an exhaustive list.

If you would like to provide feedback relating to your Personal Data or Etiqa’s DPP Statement, please contact us at:

DPP@etiqa.com.sg
+65 6336 0477

or write in to:

Data Protection Officer
Etiqa Insurance Pte. Ltd.
1 Raffles Quay
#22-01 North Tower
Singapore 048583

If you wish to withdraw your consent to the use of your Personal Data by Etiqa; or Would like to access and make corrections to your Personal Data records, Kindly complete the forms below and send it to the above email address:

•  Marketing Consent Form
•  Marketing Withdrawal Form
•  PD Withdrawal Form
•  PDPA Access Form

Please be informed that if you withdraw your consent to any or all uses of your Personal Data (depending on the nature of the request), Etiqa may not be in a position or able to continue providing its products or services to you or administer any contractual relationship in place. This will inevitably result in the termination of any agreements or arrangement you have with us. And if it result in any breach of your contractual obligations or undertakings, we shall reserve our legal rights and remedies in such events.

In the event that your personal data (e.g. being a beneficiary, appointed executor or as the life assured) is provided to us by the policy owner, you will not be allowed to access the data that is kept by us. You should contact the policy owner to liaise with us on your behalf instead.

Reasonable steps and efforts are taken to protect Personal Data with Etiqa from unauthorised access, collection, use, disclosure, copying, modification or similar risks.

Please note that when transacting online with us via the Internet, it is important that you take precautionary steps to protect your Personal Data too. This include changing your passwords frequently (with a combination of letters and numbers) and not disclosing it to any unauthorised person.
You are to note that Etiqa will not be liable for any damages resulting from any unauthorized and/or fraudulent use of your username and password.

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