The term “Etiqa” as used in these terms and conditions refers to Etiqa. The term “the Etiqa” refers to Etiqa and its subsidiaries, either individually and/or collectively as the context requires.

All products and services of Etiqa and its partners herein provided are subject to the terms and conditions of the applicable agreements governing their use. These terms and conditions are meant to regulate your access to this website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided in this website. In the event of conflict between these terms and conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter will prevail.

The information, material, functions and content provided in the pages of the website may be changed from time to time with or without notice at Etiqa’s absolute discretion. Your continued access or use of the website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

The materials and information in this website, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided by Etiqa on an “as is” and “as available” basis. References to material and information contained in the website include such material and information provided by third parties.

The Etiqa does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the website, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services of Etiqa, reasonable measures will be taken by Etiqa to ensure the accuracy and validity of all information relating to transactions and products of Etiqa which originate exclusively from Etiqa.

Further Etiqa does not warrant or represent that access to the whole or part(s) of this website, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.

The materials, information and functions provided in this website shall not under any circumstances be considered or construed as an offer or solicitation to sell, buy, give, take, issue, allot or transfer, or as the giving of any advice in respect of shares, stocks, bonds, notes, interests, unit trusts, mutual funds or other securities, investments, loans, advances, credits or deposits in any jurisdiction.

You shall be responsible to evaluate the quality, adequacy, completeness, accuracy and usefulness of all services, content, advice, opinions and other information obtained or accessible through the website; further you should seek professional advice at all times and obtain independent verification of the materials and information provided herein prior to making any investment, business or commercial decision based on any such materials or information.

Links from or to websites outside this website are meant for convenience only. Such linked websites are owned and operated by third parties and as such are not under the control of Etiqa. Therefore Etiqa shall not be responsible and makes no warranties in respect of the contents of those websites, the third parties named therein or their products and services. Furthermore, the links provided in this website shall not be considered an endorsement or verification or approval of such linked websites or the contents therein. Linking to any other site is at your sole risk and Etiqa will not be responsible or liable for any damages in connection with linking. It is advisable for you to read the privacy policy statements (if any) of any websites which are linked to this website.

Unless otherwise indicated, the copyright in this website and its contents, including but not limited to the text, images, graphics, sound files, animation files, video files, and their arrangement, are the property of Etiqa, and are protected by applicable copyright laws. No part or parts of this website may be modified, copied, distributed, retransmitted, broadcast, displayed, performed, reproduced, published, licensed, transferred, sold or commercially dealt with in any manner without the express prior written consent of Etiqa.

You also may not, without Etiqa’s expressed prior written consent, insert a link to this website on any other website, frame or “mirror” any material contained on this website on any other server.

Any such unauthorised reproduction, retransmission or other copying or modification of any of the contents of Etiqa’s website may be in breach of statutory or common law rights which could be the subject of legal action.

Etiqa disclaims all liability which may arise from any unauthorised reproduction or use of the contents of Etiqa’s website.

All trademarks, service marks, and logos displayed in this website are the property of Etiqa and/or their respective third party proprietors as identified in the website.

Unless the prior written consent of Etiqa or the relevant third party proprietor of any of the trademarks, service marks or logos appearing on the website has been obtained, no license or right is granted to any party accessing this website to use, download, reproduce, copy or modify such trademarks, services marks or logos. Similarly, unless the prior written consent of Etiqa or the relevant proprietor has been obtained, no such trademark, service mark or logo may be used as a link or to mark any link to Etiqa’s website or any other site.

The Etiqa and/or its partners herein shall in no event be liable for any loss or damages howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this website (or any third party link to or from Etiqa’s website), reliance on the information contained in the website, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise.

This exclusion clause shall take effect to the fullest extent permitted by law.

You hereby irrevocably agree to indemnify and keep indemnified Etiqa from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by the Etiqa in connection with or arising from (1) your use or misuse of this website and the services provided herein, or (2) your breach of these terms and conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against Etiqa in connection with your use of this website.

Ensuring the security of your online transactions is our top priority. If you have any claim or dispute in respect of or arising from the use of Etiqa’s online services, you can be assured that we will acknowledge your claim or dispute as soon as possible, within 3 business days from the date of receipt of the feedback. A thorough investigation will be immediately conducted based on information provided by you and other reliable sources, which include information gathered internally and externally from relevant parties, if any. We will work with you for an amicable resolution of your feedback, as soon as possible. If the matter is complex and requires more time for investigation, please be assured that we will keep you updated on the progress of our investigations.

If you are still dissatisfied with our response, we will refer you to a dispute resolution organisation, Financial Industry Disputes Resolution Centre Ltd (FIDReC), which is an independent organisation.

We welcome and encourage your enquiries, feedback and complaints. These will help us identify and improve on any weaknesses in the services we provide.

In an effort to address any concern or answer any questions our customers may have, we endeavour to ensure that we have trained staff to provide a prompt and satisfactory response.

If our feedback or response is in anyway unsatisfactory, customers can email, Whatsapp or visit us at the address below.

Customer Care Centre
One Raffles Quay, #22-01 North Tower, Singapore 048583
+65 6887 8777
customer.service@etiqa.com.sg